WildBlue SUCKS!!!

We got satellite internet a couple months ago.  It didn’t work so well.  I couldn’t play my World of Warcraft game on it hardly at all…Justin couldn’t use it for Voice Over IP for work (which is why we needed high speed internet) and the speed was not much faster than what we had on dialup, for twice the price per month.

Before signing the contract, Justin specifically asked if we could cancel it within a time frame with no penalty if it didn’t do the things we needed it to…he was told yes, within 30 days.  After two weeks, he called the people, and they came and picked up all the equipment and said that we’d be reimbursed for the equipment charges and pro-rated for the 2 weeks we didn’t use.  We just would lose the $99 installation fee.  No problem, and in fact, that happened!

Monday he realized that he had been charged out of his account for WildBlue for the past 2 months.  Neither of us keep a checkbook…we just go by the online banking thing…however, I use Quicken and download everything from the website, and then categorize everything, so I see every entry on my account.  Justin doesn’t, I’m not sure what exactly he does, but he is NEVER overdrawn and always has no problem at all.  Whatever he’d been doing worked for him…but it took him a while to notice these charges.  So he calls WildBlue and they said it didn’t work that way…that he’d signed a contract and that any “early out” was a 9 month charge of services as a termination fee.  Um what??  I asked him if he asked why they refunded almost all of the $400 it cost us to get set up, and the 2 weeks of the first month…and he said he didn’t think about it.

So now he’s frustrated, saying he’s going to have to cut the phone line if we have to reinstall this satellite crap (I say crap because it never was worth the $80 a month…I know it works great for some folks, but for some reason down here, with professional installation, it never worked well at all.  The best speed we ever got was around 62k, and dialup gets me 48k).  I told him to call the BBB but he’s so swamped at work he never has time.  ARGHHHH.  I feel like we have a case because they picked up the equipment, told him we’d be refunded, and DID THE REFUND…so why would they refund the equipment (ok that I can kinda understand since we didn’t have it anymore) AND the partial month’s service if they were going to turn around and charge us for 9 more months??  If there’s a 9 month fee for early cancellation, why refund the first month’s service?  Ugh.

I’m so mad I could spit.  I don’t want to have to drive to McDonald’s in Picayune (20 min away) just to play WoW   yeah I know, I’m pitiful